Products purchased from https://www.crystocraft.com will be shipped out from Hong Kong. Product price does not include shipping cost. You can choose to ship by Hong Kong Post or UPS. Please make sure you enter your shipping address correctly in your account profile or at the Checkout page, and the shipping options will show up accordingly. Please contact us by messenger if you need any assistance or other choices of delivery method.
For products which are purchased from our Amazon US store https://www.amazon.com/crystocraft will be fulfilled by Amazon from their fulfillment centers in US with free shipping.
If the products are purchased from https://www.crystocraft.com, please inform us within 30 days with relevant pictures or video if you received goods with quality defects. We will arrange replacement after confirmation. Please note that all payments are non-refundable.